Jenica Veley, RVT
Are you ready for Virtual VetTechs?
Veterinarians pride themselves on their ability to wear multiple hats in a business. You answer the phones, book the appointments, treat your patients and more. However, there will come a point that it's not possible to do more. You'll realize that you are starting the day earlier and finishing it later than everyone around you. If you are already feeling the pressure, then you know what I mean and, maybe, it's why you're reading this! Maybe your practice is heading that direction and you're doing some research so you're ready with a plan.
Here's a quick quiz to see if you are ready for a virtual receptionist like Virtual VetTechs.
1-Are you spending more time answering the phone and doing paperwork than you are on your clients?
2-Is your current receptionist not finishing tasks, or isn't able to focus on patients in the clinic because the phone keeps pulling them away?
3-Are you missing calls and potential new clients because you're in an appointment or your receptionist isn't able to get to the phone?
4-Do you need full-time help, but your budget isn't ready for a full-time employee?
5-Are your needs too sporadic to have a set schedule?
If you answered yes to any of these questions, now might be the right time to hire Virtual VetTechs.
1-You are spending more time answering the phone and doing paperwork than you are on your clients
Let Virtual VetTechs answer your calls professionally and handle some of the paperwork, such as creating estimates, invoices, consent forms or updating the medical records.
2-Your current receptionist isn't able to finish tasks or focus on clients and patients in the clinic because the phone keeps pulling them away.
Help your receptionist focus by sending some of the calls to Virtual VetTechs. For immediate requests, a messaging app will be used to stay in contact.
3-You miss calls and potential new clients because you're in an appointment or your receptionist isn't able to get to the phone.
If you run a mobile practice, you aren't able to answer the phone while in an appointment. This leaves potential clients either leaving a message or calling the next vet on the list.
In a busy clinic practice, your receptionist will often be filling multiple roles and may not be able to answer the phone every time. Virtual VetTechs can fill in the gap and make sure every call is answered the way you want it to be.
4-Do you want to hire some help but your budget isn't ready for a full time employee?
If you need full-time availability but your budget says part-time, Virtual VetTechs may be the solution to your dilemma. We can be available to your practice full-time for less than an employee. (read this article about the expense difference between an employee and Virtual VetTechs)
5-Do you want to hire help but your needs are too sporadic for a set schedule?
Sometimes you need help in the morning, occasionally in the afternoon, and once in a while in the evening. Maybe you just need to cover someone's vacation. It's hard to hire and keep an employee willing to work on a schedule that changes frequently. Virtual VetTechs can cover you all day or just when you need us.
Now that you've decided that you're ready to hire a virtual receptionist, what's next?
There are a few things that you may want to consider before reaching out to a virtual reception service.
1-Whats tasks do you really want managed?
When considering that list, it's important to include tasks that are pulling you away from connecting with your clients and the things you became a veterinarian for in the first place.
2-Do some research into virtual receptionists.
It's important to understand that you get what you pay for in this industry, and know that a higher price usually comes with the benefit of experience, knowledge of the veterinary world and excellent customer service skills.
If you are planning to work with someone, it's a great idea to set up some face-to-face contact to 'meet' them. You want to feel good about the person you work with. Zoom is great for that face-to-face connection.
4-What does your budget tell you?
Once you know what you need, it's a good idea to set a budget. Talk with your accountant to make sure you have a number in mind when you are getting to know your potential virtual receptionists.
The best thing about a virtual reception service like Virtual VetTechs, is our investment in your business. Your calls will be handled by experienced and knowledgeable RVT's who care about making sure you and your business succeed.